Do you think your business reputation plays any kind of role in how potential new customers find you, decide to check you out, or even visit your business?
Internet savvy consumers are doing internet searches, gathering information, and making their buying decisions in seconds. Underestimating the value of a five-star reputation is a mistake small businesses must avoid, especially when competing with larger companies with bigger marketing budgets.
With a poor online reputation, money spent on marketing your business is a huge waste of resources. Customers are looking for information before the purchase that will give them a sense of how their experience will be if they do business with you.
Your Business Reputation Influences Buying Decisions
Online reputation and reviews have become so valuable and readily available that new customers will either hold off on making a decision until they feel comfortable or choose another business that gives the impression of providing a stellar customer experience.
When you build and maintain a business reputation that demonstrates high levels of customer satisfaction, you’ll find that customers are willing to spend more with a company that trustworthy and customer-centered.
Providing top-notch customer service for quality products and services is the foundation for a good business reputation. Actively gathering and promoting five-star reviews is what separates your business from competitors when customers are searching for new providers for their needs.
For a small business to thrive in a competitive local marketplace, it has to place a priority on creating a business reputation that attracts new customers and inspires referrals. Growing your business reputation online has a direct relationship to increasing revenue, increases your credibility, and demonstrates the value of your products and services. Ensure your business has a system in place to improve your online reputation and create a shorter path to purchase by creating confidence in your consumers.
Building and Monitoring Your Business Reputation
Reputation Management and Reputation Marketing can seem a little overwhelming when added to all the other things you have to do for your business. Luckily automation makes managing your online reputation one of the easiest business marketing processes you can add to grow your business.
Once you have a reputation management process, proactively managing your business reputation involves a few crucial steps:
1. Build Your Business Reputation
To build a stellar business reputation, you need to know what your customers think. You do this by proactively seeking feedback, which you can do in a variety of ways. When you know what your customers have to say about your business you can resolve issues quickly with dissatisfied customers before they post online. At the same time, you can persuasively encourage happy customers to post their positive reviews on the review sites that matter the most to your business.
2. Monitor Your Business Reputation
There are online reputation monitoring services and tools that will let you know what customers see online. You can opt to manually do this yourself, but you MUST monitor the online comments and conversations about your business, so you always know what customers see online. Starting with that
knowledge, you can work to correct or handle any negative information in the form of negative reviews, complaints, or inaccurate business information such as wrong phone numbers or addresses.
For small businesses that automate their reputation management, the only time-consuming part of monitoring your business reputation is responding to the best and worst reviews in a way that prospective customers reading reviews know you value the customer. Care has to be taken with review
responses because negative reviews are trusted more read thoroughly giving you an opportunity to win over customers.
3. Promote Your Business Reputation
Create and promote your business’ profile on the third-party review sites important to your industry as search engines pull ratings to feed their results pages. Also, ensure that you promote your business’ pages on social media networks where consumers are increasingly turning for reviews and suggestions on businesses before buying.
What customers think about your business has never been more important to small business success. Advancements in technology have made it easier for customers to share their experiences and luckily there have been even bigger advancements that make managing your business reputation more simple
than it was in the past.
Reputation management ensures you are controlling much of what is being said about your business online and lets you influence those conversations towards positive messaging. Your online reputation serves as 24/7 advertising, getting the word out about your company to customers in your community
searching on the internet.
With a reputation management system like repdrone.com, you can set up an almost hands-free system that contacts your customers via SMS soon after purchase to get their feedback. Positive feedback is routed to the most impactful review sites for posting and less than stellar feedback is routed back to the business for special handling to resolve issues.
Automated reputation management can also help you spread the word about your business by socially sharing your recent positive feedback and new reviews with your Facebook, Twitter, and Google+ followers. You control what’s being shared with our manual or automatic settings.
If you are looking for NEW clients, contact me to see if you qualify for a 30-Day-FREE-Trial of repdrone.com.
There is a killer WordPress theme called Covert Store Builder available
It’s developed by the IM Wealth Builders and if you have seen their previous Covert Social Press, Covert Pin Press and Covert Video Press themes… You know that this one is going to be amazing too!
They have just released a full video demo of the theme so you can see exactly what it does.
Join the VIP list & watch the video here:
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Enter to WIN a Video Cover for your Fan Page (Business Page) and stand out from the competition.
This new feature is now available. Promote yourself or your business with a Video Cover for your Social Media Page. Like & Share as much as you can. The TOP 3 people who shared and liked the most will win.
Ends February 14, 2018 at midnight. Happy Valentine’s Day!
Today I’m excited to share little-known (and crazy effective) growth hacks that will help you grow your business.
Hacks that will help you:
– Increase sales by 220%
– Drastically improve your visitor’s experience on your website (helloooo SEO)
– Save you massive amounts of time
– Achieve conversion rates of 70% or more.
These are real hacks backed with tons of research from Sumo.com — no B.S.
Click here to read the 12 essential growth hacks (even if you’re not a growth hacker or don’t know anything about marketing).
P.S. These are the types of hacks you’re going to want to implement immediately because they’re so effective. Check them out: https://go.sumo.com/9164-36-5-6.html
134 ways to increase website traffic: Sumo-sized guide
Today I’m going to show you the traffic tactics Sumo.com uses to generate 200,000+ unique website visitors every month.
– If you run a company … forward this email to your marketing person
– If you’re learning how to do marketing … click here to grow your traffic
The 134 website traffic examples and screenshots you’ll see inside this article have never been revealed before (Sumo is sharing them so you can see exactly what they do).
Consider this the last resource you will ever need on growing your website’s traffic.
Because we could all use more traffic,
P.S. It’s simple. Learn to grow your traffic with these proven methods.
Getting your first sale fast is the most critical thing you could do when first starting an online business.
The amount of time which elapses between making a decision to start an online business, and seeing real money show up in your bank account from that business, gives a good indication of whether someone will persist or quit.
Only the most stubborn people have the ability to continue working away at this and seeing nothing in return for 6+ months. Luckily for me, I was one of those people – because it actually took me 9 months to get my first sale.
My problem was I thought I needed to know everything before I ever executed.
So I spent many, many months studying courses in learning mode.
Learning does not = money. Only applied learning will put dollars in your bank account.
During this difficult time, I tried to stay optimistic by telling myself, “I’ve just got to keep on going. I’ve got to persist.”
The more time I put into it, the more determined I became to make it work.
Not everyone is like this though. For many, the more time that goes by without seeing results, the less determined they become. After a few months when there’s no evidence it works, they start to lose faith.
Once they start to lose faith and become negative about their business, their negative attitude starts branching out like a ripple effect to the rest of their business. It contaminates their emails, videos, social media, etc (or stops them from even trying those marketing channels).
So if you are brand new here, priority number one is to ask the question, “How do I get a customer in the shortest amount of time possible?”
Really think through the answer.
Maybe you know someone who’s really curious about what you’re doing – they’re fascinated with the idea of internet marketing. But you’re holding off telling them about your business because first you want to get some sales so you can have ‘proof’ that it works.
Well, that’s a mistake. That’s taking the long way. The shortest path would be to just show them what you’re doing, and if they want to buy from you then (which they very well might since they know you), you’ll have made your first sale.
Your first sale will give you the most amazing feeling in the world!
It’s like a magical moment. When I got my first sale (a $1,000 commission), it suddenly breathed life right back into me.
I got my second sale about five weeks later, and things started happening a lot faster from that point on.
It’s never too late to turn it all around either…
If you’ve been attempting to build your business for what feels like a very long time, but still not seeing results, you really need to focus back on that first question.
“What is the one thing you could do today, or the series of things that you could do today that would actually bring in a customer?
Matt explains all the above in a bit more detail. Super important you get this concept though and get out of ‘learning acquisition mode’ or other forms of procrastination.
My $1 Business just launched and is going to change the way people can make money online.
People start out with $1 and work their way through the various levels. So there is no risk in this and thousands of people have already realized this in a very short time. The automated phase system is build so that you can earn commissions. Please watch the Video which explains everything very clearly.